| 1 |
1 Introduction |
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| 2 |
1.0 Preface |
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| 3 |
1.1 Introduction to Business Technology |
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1.2 Introduction to Business Technology Standard |
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2 Demand |
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2.0 Introduction to Demand Discipline |
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2.1 Strategic planning |
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2.2 Enterprise architecture |
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2.3 Service planning |
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2.4 Ecosystem development |
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2.5 Innovations and concepts |
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2.6 Development portfolio |
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2.7 Data analytics and integration |
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2.8 Service portfolio |
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3 Strategy and Governance |
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3.0 Introduction to Strategy and Governance Discipline |
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3.1 Objectives, scorecard and steering |
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3.2 Operating model and tools |
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3.3 Competence, roles and organisation |
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3.4 Risk, quality, compliance and ethics |
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3.5 Security and data protection |
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4 Sourcing and Optimisation |
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4.0 Introduction to Sourcing and Optimisation Discipline |
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4.1 Commercial and property rights |
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4.2 Sourcing, purchasing and contracts |
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4.3 Supplier relations***p and performance management |
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4.4 Financial planning and control |
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4.5 Resource and a***et management |
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5 Development |
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5.0 Introduction to Development Discipline |
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5.1 Requirements and feasibility |
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5.2 Prioritisation, commitment and backlog |
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5.3 Design, development and validation |
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5.4 Deployment and training |
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5.5 Business value realisation |
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6 Services |
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6.0 Introduction to Services Discipline |
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6.1 Service integration and quality a***urance |
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6.2 Service release and operational readiness |
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6.3 Service operation and automation |
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6.4 Service and support to consumers |
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6.5 Continual improvement and retirement |
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Appendix |
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International Models and Standards |
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| 45 |
BT Standard |
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| 46 |
1 Introduction |
text |
| 47 |
1.0 Preface |
text |
| 48 |
1.1 Introduction to Business Technology |
text |
| 49 |
1.2 Introduction to Business Technology Standard |
text |
| 50 |
2 Demand |
text |